Extra 15% off. Use coupon code: SAVE15 Up to 80% off authentic brand name products. Free shipping on orders over $59*

The Perfume Spot Customer Service

We are here to help you! Find answers here, send us an email, or call us directly.

Contact The Perfume Spot

  • info@theperfumespot.com Contact us 24 hours a day via email

  • 1-800-830-1878 (toll free) Customer service available 8am-4pm EST

  • The Perfume Spot 252 Fernwood Ave. Edison, NJ 08837

*Most orders placed by 3pm Eastern time ship the same day. In order to provide our customers with excellent service, we process orders using an automated system, therefore orders cannot be canceled or modified after they are placed. We are not responsible for typographical errors. Only one coupon per order. Packaging and bottles change often and may not be exactly as shown.

Shipping & Tax Information - US Only

Shipping MethodTime in transitAvailable toShipping charge
Economy3-8 Business days Continental US & PO Boxes $5.95 (Free** over $59)
Standard2-5 Business daysContinental US$8.95 ($3** over $59)
2 Day Service2 Business^ daysContinental US$12.95 + $1 each additional item.
1 Day Service1 Business^ dayContinental US$34.95 + $2 each additional item.
Priority MailVaries by destination.AK,HI,PR,GU,VI & Military$7.95

*Delivery Guarantee and air service is available only to a street address in the lower 48 states. In the event a guaranteed package does not arrive at the guaranteed time we will be responsible for the shipping charges only.
**Total of order is after all discounts and before any tax, shipping, or gift-wrap charges. No exceptions!
*^Business days are none holiday Monday to Friday for business addresses and none holiday Tuesday to Saturday for residential addresses.


Tax is collected on orders shipping to NJ only (6.875%)

Awarding Winning Customer Service!

We are thrilled to announce that The Perfume Spot has earned the 2014 BizrateŽ Circle of Excellence Platinum Award. The Bizrate Circle of Excellence recognizes those online retailers that have provided outstanding online customer experiences throughout the previous 12 months. This year, only 80 companies received the Platinum Award, representing 1.7% of our North American Retailer Network. Congratulations on this momentous accomplishment ThePerfumeSpot.com is the only online fragrance retailer to receive the Platinum award for 2014. ThePerfumeSpot.com is also a Yahoo! Shopping Top Service store.

Tester/Unboxed items

Some of our items are available as testers or unboxed. They are the same exact high quality products but without the fancy packaging and/or cap. Testers usually do not come in a box or with a cap, while most unboxed items come with the cap. If you are purchasing fragrances for yourself or just do not need a box for the products these items will offer great savings.

Privacy Policy

All information you provide to us will not be shared with any one. Any information you provide to us is used to process your order. We will not sell or rent your e-mail address or any other personal information to anyone. All transactions are encrypted by Secure Socket Layer, the industry standard.

Return Information

We offer a 30 day money back guarantee. Just send any unused item back to us within 30 days of ORDERING in the original packaging and we will gladly refund your money. We do not require a return authorization. We recommend you use an insured carrier such as UPS, FEDEX, or INSURED priority mail! We can not refund shipping charges, if your order was shipped free, the actual shipping fee (what we paid the carrier) will be deducted from all returned or refused orders. If an order is upgraded for free we will deduct the actual shipping fee (what we paid the carrier.) If for any reason the package is refused or is returned for an incorrect address or after 2 delivery attempts, the customer will be responsible for shipping fees back to our facility and possible restocking fee. We can not accept returns past 30 days from date of order or on skincare/hair care items. No exchanges are accepted. All returns will result in refund to original payment method.
Return Address:
ThePerfumeSpot.com
252 Fernwood Ave
Edison NJ 08837

International Customers

We are unable to ship out of the US and are unable to accept credit cards issued out of the US.