|Ordering by phone!|
The fastest and safest way to order is on our secure web-site. If you prefer you can call us toll free at 1-800-830-1878.
Contacting customer service
You can contact us 24 hours a day by emailing email@example.com
Customer service by phone is available 9am-4pm Eastern time toll free at 1-800-830-1878. In order to provide our customers with excellent service, we process orders using an automated system, therefore orders cannot be canceled or modified after they are placed.
Shipping & Tax Information - US Only
||Time in transit
|Super Saver||4-8 Business days ||Continental US ||$5.95 (Free over $79)|
|Standard||2-5 Business days||Continental US & PO Box||$7.95 ($2 over $79)|
|Expedited||2 Business days||Continental US||$9.95 + $1 each additional item.|
|Next Day PM||1 Business day||Continental US||24.95 + $2 each additional item.|
|Priority Mail||Varies by destination.||AK,HI,PR,GU,VI & Military||$7.95|
*Delivery Guarantee and air service is available only to a street address in the lower 48 states. In the event a guaranteed package does not arrive at the guaranteed time we will be responsible for the shipping charges only. *Total of order is after all discounts and before any tax, shipping, or gift-wrap charges. No exceptions!
Standard Delivery time:
Tax is collected on orders shipping to NJ only (7%)
Award winning customer service!
We are thrilled to announce that The Perfume Spot has been awarded the 2009 BizRateŽ Circle of Excellence PLATINUM award. In its 10th year as a hallmark for outstanding customer satisfaction, only 3% of all online retailers within the BizRate Research Network won this award. As a platinum award winner, The Perfume Spot is in the company of the highest performing online retailers, having scored 9.0 or above on all seven key customer satisfaction metrics. ThePerfumeSpot.com is the only online fragrance retailer to receive the Platinum award for 2011. ThePerfumeSpot.com is also a Yahoo! Shopping Top Service store.
Some of our items are available as testers or unboxed. They are the same exact high quality products but without the fancy packaging and/or cap. Testers usually do not come in a box or with a cap, while most unboxed items come with the cap. If you are purchasing fragrances for yourself or just do not need a box for the products these items will offer great savings.
All information you provide to us will not be shared with any one. Any information you provide to us is used to process your order. We will not sell or rent your e-mail address or any other personal information to anyone. All transactions are encrypted by Secure Socket Layer, the industry standard.
We offer a 30 day money back guarantee. Just send any unused item back to us within 30 days of ORDERING in the original packaging and we will gladly refund your money. We do not require a return authorization. We DO NOT charge any restocking fees. We recommend you use an insured carrier such as UPS, FEDEX, or INSURED priority mail! We can not refund shipping charges, if your order was shipped free, the actual shipping fee (what we paid the carrier) will be deducted from all returned or refused orders. If an order is upgraded for free we will deduct the actual shipping fee (what we paid the carrier.) If for any reason the package is refused or is returned for an incorrect address or after 2 delivery attempts, the customer will be responsible for shipping fees back to our facility. We can not accept returns past 30 days from date of order or on skincare items. No exchanges are accepted. All returns will result in refund to original payment method.
195 Campus Dr
Edison NJ 08837
The minimum order is $10.
ShopRunner FREE 2-Day Shipping - How quickly will my items arrive?
"2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. There is some variation in how quickly ThePerfumeSpot is able to process and ship orders. Both ShopRunner and ThePerfumeSpot are committed to do our
best to ensure that product is delivered within 2 days from the time the order is placed. However, certain factors can result in longer delivery times, including the time of day you place the order. There are store shipping "cut-off" times each day. Orders received before
store cut-off times are shipped that day. Orders shipped after cut-off times are shipped out the next day. Please consult the chart below for more specific cut-off time information. Additionally, out-of-stock, personalized and customized products are shipped so that they will
arrive within 2 business days from the time ThePerfumeSpot ships the product. In most cases, we will publish shipping policies for these items. Please use this chart as a general guideline to estimate order arrival time:
|If you order before 1:00 p.m. EST on the following days:
||You can expect it to arrive:
We are unable to ship out of the US and are unable to accept credit cards issued out of the US.
We are not responsible for typographical errors. U/B =(un-boxed)
Only one coupon per order.
Packaging and bottles change often and may not be exactly as shown.
195 Campus Dr
Edison NJ 08837